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ALPHABETICAL BRAND INDEX:

Filmtools Customer Service / Help F.A.Q.

ORDERING

  1. How do I place an online order?
  2. How do I track my order?
  3. Can I order by phone, FAX, e-mail or postal mail?
  4. What forms of payment does Filmtools.com accept?
  5. Does Filmtools.com charge sales tax?
  6. Does Filmtools.com honor the 6.25% California State Teleproduction tax discount?
  7. How do I use a promo or coupon code?
  8. How do I use a gift certificate code?
  9. What if an item is not in stock?
  10. How can I cancel or change my order?
  11. What if Filmtools.com is unable to accept my order?
  12. Is shopping at Filmtools.com secure?
  13. Computer Monitor Color Accuracy?
  14. Can I get a student / educator discount?
  15. Does Filmtools have a print catalog?

SHIPPING

  1. How will my order be shipped?
  2. How much does shipping cost?
  3. When will I receive my order?
  4. How are orders shipped to APO and FPO addresses?
  5. Does Filmtools.com ship to Canada?
  6. Does Filmtools.com ship internationally?
  7. Can I pick up my order at your store?
  8. What if part of my order is backordered?

RETURNS / EXCHANGES

  1. What is Filmtools.com's return policy?
  2. What if my item is defective, broken or needs repair?
  3. How do I return an item?
  4. How do I exchange an item?
  5. Are there any items I cannot return or exchange?
  6. What if my shipment is missing an item?
  7. What if my shipment is damaged in transit?
  8. Can I return a special or custom order?

COMPANY INFORMATION

  1. Do you have a physical store/showroom? Where is it located?
  2. What are your hours of operation?
  3. Are you open to the public?
  4. How do I subscribe/unsubscribe to Filmtools.com's email list?
  5. Where can I read about the Filmtools company and its history?
  6. Is Filmtools hiring?
  7. How can I contact Filmtools?

Ordering

1. How do I place an order?
Ordering gear online at Filmtools.com is easy and secure. You can find any item we sell on our website by browsing through the site's main menu or by using the product search in the upper right-hand corner of every page. When you find a product you'd like to purchase, simply click the "Add to Cart" button for that product. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on either the "Shopping Cart" or "Checkout" button at the top-right of the website to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" button to complete your purchase.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.
2. How do I track my order?
All customers* receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has been shipped, visit the appropriate carrier's website for online tracking.

UPS Package Tracking
DHL Package Tracking
FedEx International Package Tracking

You may also visit our Order Tracking page to view your current order status, and once shipped, your tracking information.

*Customers who place their orders over the phone must supply an email address and request a tracking number to receive one.

*Customers who choose to PICK UP their order at the Filmtools Store in Burbank, CA will receive a confirmation phone call once their order has been processed and is ready to be picked up. Orders placed before 2:30pm PST MON-FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. (Customers who need their order sooner or would like to pick up same-day on Saturday should call customer service prior to placing their order to make arrangements.) If you need to know the status of your PICKUP and you haven't yet received a call from us, please call customer service during business hours. In CA: 818-845-8066 or Nationwide Toll-Free: 888-807-1900 M-F 8am-6pm & SAT 9am-6pm Pacific Time.
3. Can I order by phone, FAX, e-mail or postal mail?
Our secure online ordering process is the preferred and most expedient method of ordering from us. However, we understand that there may be times when you would prefer to order by phone, FAX, e-mail or regular postal mail.

PHONE: To order by phone, call our Sales Department and provide your sales representative with the item #'s / quantities for each product you'd like to order as well as your payment and shipping information. A tracking number for your order is available upon request so long as you provide your sales rep with an e-mail address to send it to.

FAX/MAIL: To order by FAX or postal mail, add all of the items you want to purchase to your online shopping cart and then print out the shopping cart page. Mail or FAX your print-out with payment to:

Filmtools
attn: Sales Department
1400 W. Burbank Blvd.
Burbank, CA 91506

FAX #: 818-845-4237

FAX & mail orders may be paid by credit card, check or money order. We will begin processing the order as soon as it is received. Also be sure to include an email address to receive an order confirmation and tracking information on your shipment.

E-MAIL: We do not accept orders via e-mail for security reasons, however you may e-mail our Sales Department to request an order quote, providing the item #'s / quantities for each product you'd like to order as well as your shipping information and call-back phone number. A Filmtools sales representative will respond to you in a timely manner to discuss payment options. Never e-mail your credit card number!
4. What forms of payment does Filmtools.com accept?
Filmtools.com accepts online payment by Visa, MasterCard, Discover, American Express, and PayPal. If ordering by mail or fax, we accept payment by the aforementioned credit cards as well as by check or money order.

If you are paying with a debit card, it is standard procedure for our system to request a pre-authorization from your bank before your order is processed. The pre-authorization will confirm that your bank account has sufficient funds available to cover your order purchase. The funds are not actually removed from your account until we ship the order to you. You may see both the pre-authorization and the charge on your account, but this is not a duplicate charge. The pre-authorization will be removed within a few days, depending on your bank. At that time, you will have only been charged for the item(s) that have been shipped.

Filmtools.com charges for the processed in-stock items, plus the adjusted amount of shipping & handling costs. Payment for any backordered items, plus shipping, will be charged upon shipment if you request a split shipment.
5. Does Filmtools.com charge sales tax?
Filmtools is required to charge sales tax on merchandise and shipping charges in the state of California. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items. State and local sales tax rates are subject to change at any time.
6. Does Filmtools.com honor the 6.25% California State Teleproduction Tax Discount?
Yes. Filmtools isn't in the tax consulting business, but certain companies that meet California State's criteria are entitled to a 6.25% Teleproduction sales tax break. This means that if a qualifying institution were to normally pay 9.75% tax on a purchase in California, you would only have to pay 3.5% sales tax because of the tax break offered in CA Regulation 1532. Download the California State Form below and check with your tax counselor to see if your business qualifies. If it does, send us a signed copy and we'll apply the tax discount on your "Phone-in orders". (We are working with our software company to create an automatic online sales tax discount... please have patience.)


CA Teleproduction Tax Break Application


This, of course, applies only to California customers (customers outside of California do not get charged any sales tax.)
7. How do I use a promo or coupon code?
At the bottom of your Shopping Cart and Checkout pages, you will find a section titled "Coupon Code / Gift Certificate Code (optional)". Enter the code into the box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.
8. How do I use a gift certificate code?
At the bottom of your Shopping Cart and Checkout pages, you will find a section titled "Coupon Code / Gift Certificate Code (optional)". Enter the code into the box and click "Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.
9. What if an item is not in stock?
We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know by email or phone that we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in. In this case your order status will be changed to "On Hold" until the backordered items arrive in our warehouse. Secondary shipments containing backordered items will be shipped on our dime, at no additional cost to you.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.
10. How can I cancel or change my order?
Please remember that in-stock items ordered before 12:00pm (NOON) PST will ship the same day! If you need to cancel or change an order, please Open a Ticket using the Leave a Message Feature Below and Select Order Cancellation as your subject or call using extension 110 as soon as possible with your request. Cancellation or change of an order that has already been shipped typically involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our Return Policy and Exchange Process for additional information.
11. What if Filmtools.com is unable to accept my order?
Please note that Filmtools.com may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. Filmtools.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been processed, Filmtools.com will issue a credit to your payment method in the amount of the charge.
12. Is shopping at Filmtools.com secure?
You can feel completely secure when ordering from Filmtools.com as all online transactions are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. For more information about the protection of your personal information, you can read our Privacy Policy.
13. Computer Monitor Color Accuracy?
We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.
14. Can I get a student / educator discount?
Student and educator discounts are available on certain brands including: Sekonic, Manfrotto, and Westcott. Please click here to download the student/educator verification form and fax in the completed form along with a copy of your course curriculum before placing your order. Students must also include in the fax a copy of their valid student I.D. Educators must include a copy of their valid faculty I.D. and accredited academic institutions must also include a copy of a valid school purchase order.
15. Does Filmtools have a print catalog?
Filmtools does not publish a printed catalog. Instead we maintain a "live" catalog here on our website. This way our customers have access to the newest products (we add new products almost daily!) as well as our most current low prices. You can find our entire product catalog right here at www.Filmtools.com


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Shipping

1. How will my order be shipped?
Filmtools.com ships SAME DAY Monday-Friday on all in-stock items as long as the order is placed prior to 12pm (NOON) PST and the payment has cleared our fraud review. Orders placed after noon PST Monday-Friday or any time Saturday-Sunday will be shipped the following business day on all in-stock items. Backordered and Special Order Items will ship as we receive them from the manufacturer.

Domestic Orders (USA): You can choose between UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air or UPS Next Day Air Early A.M. We currently do not offer standard USPS delivery as a shipping option due to the many complaints we've received about the lack of tracking and time in transit.

FREE IN-STORE PICKUP: If you wish to place an order online for pickup at our retail store in Burbank, CA (rather than having it shipped), choose the FREE "PICKUP at Filmtools Store (Burbank, CA)" shipping method and no shipping fee will be added to your order. You will receive a confirmation phone call when your order is ready for pickup. Orders placed before 2:30pm PST MON-FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. If you need your order sooner or would like to pick up same-day on Saturday, please call customer service prior to placing your order to make special arrangements.

International Orders (non US Military): Filmtools is proud to service the following countries in addition to the United States: Antarctica, Australia, Austria, Belgium, Canada, England (UK), Fiji, Finland, Germany, Greece, Greenland, Guam, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, and the US Virgin Islands. Orders shipping outside of the U.S. can choose any of the "UPS Worldwide", "FedEx International" or "DHL International Express" shipping options. Orders shipping to Canada can also choose the "UPS Standard to Canada" shipping option in addition to other international shipping options presented. If your country is not mentioned in this list, you may still e-mail our Sales Department to request an order quote and a member of our team will respond to you in a timely manner with your payment and shipping options. (Click Here to see our International terms and conditions for more info.)

USA Military Personnel: If you'd like to place an order for shipment to an APO/FPO address, please fax your order to Filmtools with the appropriate APO/FBO ship-to address making sure to include your contact email address as well so we can send you of the cost of USPS postage for approval before processing your order.

Oversized Orders: On all orders that weigh over 150 pounds, have multiple boxes, or are oversized, the UPS shipping charges may be incorrect, regardless of the final destination. We will notify you in advance of the actual charges if this error occurs. In some cases oversized orders may have to ship by freight truck.

Backorders: We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know by email or phone that we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in. In this case your order status will be changed to "On Hold" until the backordered items arrive in our warehouse. Secondary shipments containing backordered items will be shipped on our dime, at no additional cost to you.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.
2. How much does shipping cost?
Enter your zip or postal code into the shipping calculator on the Shopping Cart or Checkout Page for a real-time shipping cost estimate based on your shipping destination and the weight/dimensions of the items in your order.
*NOTE: Any Free Shipping Offer does not include oversize items including equipment carts, milk crates, ladders, filled sandbags, large lighting kits and other such items.
 
3. When will I receive my order?
Filmtools.com ships SAME DAY Monday-Friday on all in-stock items as long as the order is placed by 12pm (NOON) PST and has cleared our fraud review. Orders placed after noon PST Monday-Friday or any time Saturday-Sunday will be shipped the following business day for in-stock items. Times in transit are as follows:

FedEx Ground: See the Time-In-Transit map below for UPS Ground transit times.

(Please note that FedEx does not ship to P.O. Boxes. You must supply an actual ship-to street address.)
UPS Ground Time-In-Transit Map
FedEx Express Saver: 3 Business Days

2nd Day Air: 2 Business Days

Standard Overnight: Next Business Day

Next Day Air (Early A.M.) Next Business Day by 8:00am

FedEx International Economy: 3-5 business days

FedEx International Priority: 3-5 business days

FedEx International First: 3-5 business days

IN-STORE PICKUP: Customers who choose to PICKUP their order at the Filmtools Store in Burbank, CA will receive a confirmation phone call once their order is ready to be picked up. Orders placed before 2:30pm PST MON-FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. If you need your order sooner or would like to pick up same-day on Saturday, please call customer service prior to placing your order to make special arrangements. If you need to know the status of your PICKUP order and you haven't yet heard from us, please call Filmtools customer service during business hours. In CA: 818-845-8066 or Nationwide Toll-Free: 888-807-1900 M-F 8am-6pm & SAT 9am-6pm Pacific Time.
4. How are orders shipped to APO and FPO addresses?
If you'd like to place an order for shipment to an APO/FPO address, please fax your order to Filmtools with the appropriate APO/FBO ship-to address making sure to include your contact email address as well so we can send you of the cost of USPS postage for approval before processing your order. Click Here to learn how to FAX an order to Filmtools.
5. Does Filmtools ship to Canada?
Yes. Orders being delivered to Canada can be shipped via UPS Standard to Canada (5 business days), UPS Worldwide Expedited (2 business days), UPS Worldwide Express (next business day), or DHL International Express (3-5 business days).

By ordering goods from Filmtools, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement. (Click Here to see our International terms and conditions for more info.)
6. Does Filmtools ship internationally?
Yes. Filmtools is proud to service the following countries in addition to the United States: Antarctica, Australia, Austria, Belgium, Canada, England (UK), Fiji, Finland, Germany, Greece, Greenland, Guam, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, and the US Virgin Islands. Orders shipping outside of the U.S. can choose any of the 3 "UPS Worldwide" or "DHL International Express" shipping options. Orders shipping to Canada can also choose the "UPS Standard to Canada" shipping option in addition to the other international shipping options offered. If your country is not mentioned in this list, you may still e-mail our Sales Department to request an order quote and a member of our team will respond to you in a timely manner with your payment and shipping options. (Click Here to see our International terms and conditions for more info.)
7. Can I pick up my order at your store?
Yes. If you wish to place an order online for pickup at our retail store in Burbank, CA (rather than having it shipped), choose the "PICKUP at Filmtools Store (Burbank, CA)" shipping method and no shipping fee will be added to your order. Customers who select this method will receive a confirmation phone call from customer service once their order is ready to be picked up. Orders placed before 2:30pm PST MON-FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. If you need your order sooner or would like to pick up same-day on Saturday, please call customer service prior to placing your order to make special arrangements. If you need to know the status of your PICKUP order and haven't yet heard from us, please call Filmtools customer service during business hours. In CA: 818-845-8066 or Nationwide Toll-Free: 888-807-1900 M-F 8am-6pm & SAT 9am-6pm Pacific Time.
8. What if part of my order is backordered?
We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know by email or phone that we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in. In this case your order status will be changed to "On Hold" until the backordered items arrive in our warehouse. Secondary shipments containing backordered items will be shipped on our dime, at no additional cost to you.
9. FREE SHIPPING:
Filmtools offers free ground shipping on orders over $500. Items weighing 13 ounces or less may ship via USPS. Free shipping is available only for orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, or to international addresses do not qualify for this offer. Free Shipping on orders over $500 excludes overweight, oversized, and special-order items. Delivery times vary depending on the distance of the destination from our shipping warehouse. Filmtools reserves the right to refuse the Free Shipping offer on any order.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.


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Returns & Exchanges

1.Return Policy

Thank you for shopping at Filmtools.  If for any reason, you are dissatisfied with your purchase, you may return it within 30 days of the purchase date for either 100% store credit or a refund which will include a 20% restocking fee, subject to conditions below.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made my check, a check will be issued to you within 10 days.  Cash payments over $200 dollars will be made by check. All orders being returned must have a RETURN AUTHORIZATION Number issued by Filmtools. To obtain the RA# call us toll free at 888-807-1900 or click here to email our Returns & Exchanges Department. Write your R.A. number down on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Also, this may seem obvious, but we can process returns only for items purchased from Filmtools!


Conditions:

Please read all conditions below. If conditions are not met, Filmtools reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Filmtools is not responsible for any incidental damage resulting from the sale or use of any merchandise purchased with us.  We are responsible for the monetary value of the purchased item only.
  • Cameras, monitors, all ARRI products, car mounts, lighting fixtures, sound equipment are all subject to a 15% restocking fee.


No Return/Exchange on the following:

Software, lighting gels, surveillance headsets, earpieces, adhesive tape, batteries, blank media, bulbs, Chroma key and cut materials are non-returnable.

Please allow 3-4 business days to process your return once the item has been received by us.
 
2. What if my item is defective, broken, or needs repair?
Filmtools partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Filmtools has a manufacturing defect, please contact us.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.
3. How do I return an item?
Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price. All orders being returned must have a RETURN AUTHORIZATION Number issued by Filmtools. To obtain the RA# call us toll free at 888-807-1900 or click here to email our Returns & Exchanges Department. Write your R.A. number on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Also, this may seem obvious, but we can process returns only for items purchased from Filmtools!

Exceptions:
The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, which all sales are final.

Restocking Fee:
The following items may be subject to a 10% restocking fee if there is no manufacturer defect: Cameras, Lenses, Monitors, Car Mounts, Arriflex Camera Accessories. Additionally, any merchandise returned without its original packaging and or what appears to be in used condition, may be subject to a restocking fee since we will not be able to resell the item as new. This determination is made solely by Filmtools.


Please allow 3-4 business days to process your return once the item has been received by us.
4. How do I exchange an item?
To exchange an item, follow the same steps as you would to return an item, indicating to your customer service rep that you are interested in an exchange when you call to get your RA#. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

Please allow 3-4 business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options.
5. Are there any items I cannot return or exchange?
The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, which all sales are final.
6. What if my shipment is missing an item?
All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Filmtools shipping department toll-free at 888-807-1900 during business hours. We will review our video-tape to confirm or contest all shortage claims.
7. What if my shipment is damaged in transit?
All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Filmtools Customer Service must be notified at 888-807-1900 upon determining that damage has occurred, so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

All damage returns MUST have an RA Number issued by Filmtools. Read our Return Policy for details and instructions.
8. Can I return a special or custom order?
Filmtools provides special orders and custom order services for many items that we don't normally stock. Please note that if canceled, the customer is still liable for shipping costs that we incur from our vendors. That means that the customer pays for the shipping from the vendor to us and the return freight back to them. Many of our vendors charge us a restocking fee too, so make sure that you really want your custom ordered item before placing the order.

All returns MUST have an RA Number issued by Filmtools. Read our Return Policy for details and instructions.


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Company Information

1. Do you have a physical store/showroom? Where is it located?
Yes, Filmtools currently has 1 physical store location in Burbank, CA where you can come in and shop for all of your filmmaking equipment in person! The store is located at 1400 W. Burbank Blvd., Burbank, CA 91506. Click Here for the store's informational webpage.
2. What are your hours of operation?
Filmtools' normal business hours are 8am-6pm Monday-Friday and 9am-6pm on Saturdays. Visit the store's webpage for upcoming holiday hours.
3. Are you open to the public?
Yes. Anyone can shop at Filmtools!
4. How do I subscribe/unsubscribe to the Filmtools Newsletter email list?
Enter your email address below to sign up for the Filmtools Newsletter email list. If you are already recieving the Filmtools Newsletter, you may also enter your email address below to update your email address/preferences or to Unsubscribe.

Your Email Address:
5. Where can I read about the Filmtools company and its history?
6. Is Filmtools hiring?
7. How can I contact Filmtools?
Click here to visit our contact page which includes a directory of contact information for specific departments and sales reps. Most customer's questions can be answered instantly by browsing this F.A.Q. so be sure to give it a good look!