Career Opportunities
Department: Web/Online Sales
Job Title: Customer Service Representative (Live Chat, Phone, and Email Support)
Job Summary: As a Customer Service Representative, you will serve as the primary point of contact for our customers, providing support through various channels including live chat, phone calls, and email. Your responsibilities will include responding to customer inquiries, resolving issues, and ensuring a positive experience for every interaction. With a focus on delivering exceptional service, you will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.
Responsibilities:
- Live Chat Support:
- Engage with customers in real-time via live chat to address inquiries, provide assistance, and offer product information.
- Respond promptly to chat messages with professionalism and a customer-centric approach.
- Tailor responses to meet the individual needs of customers, demonstrating empathy and understanding.
- Utilize resources and knowledge base effectively to provide accurate and timely solutions.
- Phone Support:
- Handle incoming phone calls from customers, addressing their concerns and providing support in a courteous manner.
- Listen actively to customers, identify their needs, and offer relevant solutions or guidance.
- Adhere to company guidelines and procedures for phone interactions, including call scripts and escalation processes.
- Document all phone interactions accurately in the customer database or CRM system.
- Email Support:
- Respond to customer inquiries and requests via email, delivering clear and concise responses within established timeframes.
- Analyze email communications to understand the nature of the inquiry and provide appropriate resolutions or next steps.
- Maintain a professional tone and uphold brand standards in written communication with customers.
- Ensure accuracy and completeness of information provided in email responses, resolving issues thoroughly.
- Customer Service:
- Manage customer inquiries and complaints across all channels, ensuring consistent and high-quality support.
- Investigate and resolve customer issues promptly, escalating complex cases as needed.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Identify trends or recurring issues in customer feedback and collaborate with relevant teams to implement solutions.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Ability to effectively multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and CRM systems preferred.
- Flexibility to work varying shifts, including evenings and weekends.
- Empathetic and customer-focused attitude.
Benefits:
- Competitive salary.
- Comprehensive training program and ongoing support.
- Opportunities for career growth and advancement.
- Health insurance, and other benefits.
- Collaborative and inclusive work environment.
Join our team and make a difference in the lives of our customers! Apply now to embark on a rewarding career journey with us.
Purchasing Coordinator
Job Summary
At the direction of the Director of Purchasing and the Purchasing Manager, assists in purchasing products from suppliers and coordinates the transportation and receipt of products from suppliers and/or other resources as determined by Company management.
We are a service-driven company that supplies production equipment and recordable media to the exciting, fast-paced, entertainment industry. We are an equal opportunity employer and provide excellent training, great benefits (Medical, 401K, Paid Vacation), and growth opportunities!
Essential Duties and responsibilities include the following; other duties may be assigned or requested:
Purchasing
- Analyzes company needs for inventory
- Prepares purchase orders
- Communicates purchase orders to Suppliers, vendors, and sales staff.
- Tracks and updates Purchase Order delivery dates.
- Requests Purchase Order confirmations and updates PO’s accordingly
- Prepares and coordinates stock transfers
- Works with the warehouse on all Purchase Order delivery discrepancies
- Facilities returns for oversupply or defective merchandise to vendors.
Sales Support
- Coordinates purchasing through invoicing or special order goods for customers
- Coordinates invoicing and out-of-state orders and prepares documentation for warehouse facilities
- Assists customer service and sales staff with product sourcing.
- Communicates arrival information, out of stock information and eta (estimated time of arrival) information with the sales force and company departments
Qualifications:
- Experience in purchasing, preferably in wholesale and distribution environment
- Ability to work under minimum supervision
- Excellent written and verbal communication skills
- Proficient in Microsoft Office: Word and Excel
- Knowledge of purchasing policies, processes and procedures
- Knowledge of inventory control policies and procedures
- Strong problem-solving and analytical skills, able to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Physical Standards:
The employee must be able to walk, climb stairs, bend, reach, and lift if necessary, up to 50 pounds. To successfully perform the essential job functions, an employee must meet the physical requirements for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Individual may need to sit or stand as needed. May require walking primarily on a level surface periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required when filing documents or storing materials throughout the work day.
Compensation:
- Competitive hourly wage
- Benefits package includes medical, dental, and vision coverage, 401 (k), and paid vacation and holidays
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Negotiation: 1 year (Preferred)
- Purchasing: 1 year (Preferred)
Work Location: In person
Check back for more opportunities!
E-Commerce Product Specialist
Job Summary
Established E-Commerce company in Hollywood and Burbank area has an immediate opening for an Digital Content Specialist in our Web Department. Our ideal candidate would create compelling content for our products and marketing campaigns. The preferred applicant would have some familiarity with the variety of products in our catalogue including cameras, lighting equipment, carts, hard drives and more. Leveraging keywords and search optimization techniques, to create the optimal copy for audience engagement is key.
We are a service-driven company that supplies production equipment and recordable media to the exciting, fast-paced, entertainment industry. We are an equal opportunity employer and provide excellent training, great benefits (Medical, 401K, Paid Vacation), and growth opportunities!
What We Look For
- Exceptional and creative content writers
- Keen eye for detail and proofreading
- Ability to learn quickly, take direction, and be proactive
- Great communication with team members and other departments
Responsibilities
- Create and manage new product listings
- Edit and revise content based on internal or external feedback
- Work with our marketing team & partners to set up promotions
- Review and report potentially fraudulent orders
- Monitor product campaigns & progress
- Identify and resolve general website and order issues
- Assist the development team with the development of websites
- Audit new and existing modules and extensions
Requirements
- Degree in marketing, communications, or a related field
- Excellent grammar, punctuation and proofreading skills
- Knowledge of SEO writing and keyword search
- Experience in e-commerce is a plus
- Basic proficiency in HTML5 and CSS3 preferred
If you believe you meet these expectations, please apply.
No remote work. Must be able to work 5 days a week.
Job Type: Full-time
Check back for more opportunities!
