Filmtools.com ships SAME DAY Monday-Friday on all in-stock items as long as the order is placed prior to 3:30pm PST and the payment has cleared our fraud review. Orders placed after 3:30 PST Monday-Friday or any time Saturday-Sunday will be shipped the following business day on all in-stock items. Backordered and Special Order Items will ship as we receive them from the manufacturer.

Domestic Orders (USA): You can choose between our two partner couriers, UPS and FedEx. We currently do not offer standard USPS delivery as a shipping option due to the many complaints we've received about the lack of tracking and time in transit.

USA Military Personnel: If you'd like to place an order for shipment to an APO/FPO address, please fax your order to Filmtools with the appropriate APO/FBO ship-to address making sure to include your contact email address as well so we can send you of the cost of USPS postage for approval before processing your order.

Oversized Orders: On all orders that weigh over 150 pounds, have multiple boxes, or are oversized, the UPS shipping charges may be incorrect, regardless of the final destination. We will notify you in advance of the actual charges if this error occurs. In some cases oversized orders may have to ship by freight truck.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

Enter your zip or postal code into the shipping calculator on the Shopping Cart or Checkout Page for a real-time shipping cost estimate based on your shipping destination and the weight/dimensions of the items in your order.

*NOTE: Any Free Shipping Offer does not include oversize items including equipment carts, milk crates, ladders, filled sandbags, large lighting kits and other such items.

If you'd like to place an order for shipment to an APO/FPO address, please fax your order to Filmtools with the appropriate APO/FBO ship-to address making sure to include your contact email address as well so we can send you of the cost of USPS postage for approval before processing your order. Click Here to learn how to fax an order to Filmtools.

By ordering goods from Filmtools, you, as the customer, are hereby authorizing a licensed Canadian customs broker, that you have chosen, on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA). Your chosen broker will clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

Yes, Filmtools is proud to service countries around the globe. We do not service the following countries:

• North Korea
• Iran

We use DHL and UPS for most of our international orders. Shipping fees are based on the weigh, value, and destination when it is being calculated for shipping. If you feel like you shipping is significantly higher than expected, you may request a quote in check out and a member of our team will respond to you in a timely manner with your payment and shipping options.

Yes. Customers who choose to PICK UP their order may choose our Filmtools Warehouse in Burbank, CA as their pick up location. Customers will receive a confirmation email/ text once their order has been processed and is ready to be picked up. Orders placed before 2:00pm PST MON - FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. (Customers who need their order sooner or would like to pick up same-day on Saturday should call customer service prior to placing their order to make arrangements.) If you need to know the status of your PICKUP and you haven't yet received an email or text from us, please call customer service during business hours. In CA: 818-845-8066 or Nationwide Toll-Free: 888-807-1900 M-F 8am-5pm & SAT/SUN Closed.

Warehouse Address
Filmtools - Empire
2212 Kenmere Ave Burbank, CA, 91504

We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know by email or phone that we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in. In this case your order status will be changed to"On Hold" until the backordered items arrive in our warehouse. Secondary shipments containing backordered items will be shipped on our dime, at no additional cost to you.

Filmtools offers free ground shipping on orders over $150. Items weighing 13 ounces or less may ship via USPS. Free shipping is available only for orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, or to international addresses do not qualify for this offer. Free Shipping on orders over $150 excludes overweight, oversized, and special-order items. Delivery times vary depending on the distance of the destination from our shipping warehouse. Filmtools reserves the right to refuse the Free Shipping offer on any order.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.