Filmtools partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Filmtools has a manufacturing defect, please contact us.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price.

All orders being returned must have a Return Authorization Number (RA#) issued by Filmtools and received back within 30 days from delivery date. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories, and be received back within 30 days from delivery date.

In order to obtain a RA#, you can do the following:

• Fill out the form here
• Call us toll free at 888-807-1900
• Email us at returns@filmtools.com

Write your R.A. number on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Also, this may seem obvious, but we can process returns only for items purchased from Filmtools!

Exceptions:

The following items may not be returned or exchanged: special-order items, cameras and lenses not in original factory-sealed packaging, hard drives not in original factory-sealed packing, canned air, aerosols, all blank media, books, software, batteries, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue (i.e. eyepiece chamois, ear pieces, custom modified products), which all sales are final. PPE items, such as gloves, face masks, shields, are also not eligible.

Restocking Fee:

The following items may be subject to a 20% restocking fee if there is no manufacturer defect and they are in factory sealed condition: Cameras, Lenses, Monitors, Car Mounts, Arriflex Camera Accessories. Additionally, any merchandise returned without its original packaging and or what appears to be in used condition, may be subject to a restocking fee since we will not be able to resell the item as new. This determination is made solely by Filmtools.

Please allow 3-4 business days to process your return once the item has been received by us.

To exchange an item, follow the same steps as you would to return an item, indicating to your customer service rep that you are interested in an exchange when you call to get your RA#. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

Please allow 3-4 business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options.

The following items may not be returned or exchanged: special-order items, cameras not in original factory-sealed packaging, hard drives not in original factory-sealed packing, canned air, aerosols, all blank media, books, software, batteries, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue (i.e. eyepiece chamois, ear pieces), which all sales are final.

All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Filmtools shipping department toll-free at 888-807-1900 during business hours. We will review our video-tape to confirm or contest all shortage claims.

All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Filmtools Customer Service must be notified at 888-807-1900 upon determining that damage has occurred, so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

All damage returns MUST have an RA Number issued by Filmtools. Read our return policy for details and instructions.

Filmtools provides special orders and custom order services for many items that we don't normally stock. Please note that if canceled, the customer is still liable for shipping costs that we incur from our vendors. That means that the customer pays for the shipping from the vendor to us and the return freight back to them. Products such as, but not limited to, carts that are modified from stock versions to fit your needs are considered a custom order and are not returnable. Many of our vendors charge us a restocking fee too, so make sure that you really want your custom ordered item before placing the order.

All returns MUST have an RA Number issued by Filmtools. Read our return policy for details and instructions.

Items purchased through the Filmtools Returned Item Portal are non-returnable.